In order to
cooperate with the government's work on the prevention and control of new
coronavirus-associated pneumonia, to reduce the concentration of personnel, and
to ensure the safety and health of each employee of our company, Promatic made
arrangements for resumption of work, equipment operation and maintenance, and
customer service as followed:
I. Extension of the Spring Festival holiday
According to the requirements of the General Office of the State Council and
the Notice of the People's Government of Guangdong Province, Promatic extended
the Spring Festival Holiday and the resumption of work at the headquarters
office is scheduled for February 10th tentatively.
Ⅱ. Operation and
maintenance of network equipment
Promatic provides remote operation and maintenance for users who have
adopted the IoT smart EAS device; users who are not connected to the network
can contact online customer service during working hours through QQ or WeChat ,
Customer service staff can provide remote technical guidance
Ⅲ.Online
Customer service
From February 3 to the non-resumption period, Promatic online customer
service will work for the majority of users, you can find help through the
email, QQ or Wechat.
Due to the
uncertainty of the epidemic situation, the above arrangements may be adjusted
again at any time based on epidemic changes and government notification
documents.
